ROLE AND ESSENTIAL FUNCTIONS

The Vendor Relationship Specialist is responsible for enrolling, educating and supporting Acumen vendors throughout their lifecycle with the organization, which involves inbound and outbound phone calls and emails, processing paperwork and manual data entry into multiple databases with a high degree of accuracy.

• Develop and maintain strong vendor relations to ensure high-quality service
• Process related paperwork and manage electronic communication
• Accurate data entry using several databases simultaneously while meeting deadlines
• Establish, foster and grow relationships with vendors, clients, and program contacts including third party organizations
• Understand and stay up to date on program rules, regulations and implementation needs while being able to effectively communicate and explain said rules to external and internal stakeholders
• Act as a communication liaison between the vendors, clients, and across all Acumens departments
• Accurate day-to-day vendor support to which includes receiving, researching and resolving all inquiries within contractual specific timeframes
• Work collaboratively with other internal departments in order to ensure all issues are addressed effectively in a verbal and written fashion
• Provide effective and efficient customer service via calls and/or electronic communication to external and internal departments
• Other duties as assigned
• ALL Acumen employees will be vigilant to support the positive compliant cybersecurity company posture by familiarizing themselves with all policies, procedures, standards, and guidelines and act

• 1 year experience with data entry (manual keying in of information into databases)
• Works well independently and collaboratively
• Works as a self-starter with effective communication skills
• Ability to work in a fast-paced environment
• Prior experience in customer service and/or vendor relations
• Experience working with multiple applications simultaneously
• Ability to prioritize and handle competing requests successfully
• Ability to analyze and interpret data to make informed decisions
• Knowledge and experience using Microsoft Word, Excel, Internet, Email and use of PDFs
• Patience, perseverance, and follow through mentality
• Ability to communicate both orally and in writing in a professional manner
• Attention to detail and critical thinking skills
• The ability to handle responsibility with limited supervision
• High standard of integrity
• Ability to use basic math skills
• Demonstrates excellent organizational skills, time management, and task orientation
• Good interpersonal communication skills
• Ability to handle and accommodate complex clients
• Must be able to plan for and meet multiple deadlines
• High school diploma or equivalent with some college preferred (or equivalent work experience)