Senior Business Analyst

ABOUT THE COMPANY

Direct Care Innovations (DCI) is a Software as a Service (SaaS) provider offering a state-of-the-art business management platform designed uniquely for Medicaid service providers. Our software gives providers the power of their data through automation to reduce overtime, increase utilization, and control their budget. This allows us to achieve our mission of providers being able to put money back in the hands of direct care workers. Among many benefits to working here, we offer medical, dental, and vision coverage, generous paid time off, and incentive bonuses to those who qualify. All of this makes DCI a great and fulfilling place to work.

OVERVIEW AND ESSENTIAL JOB FUNCTIONS

The Senior Business Analyst will support the department by managing and overseeing the development of new and the improvement of existing software applications and business systems. The Senior Business Analyst  will work closely with all stakeholders to discover, analyze and discuss business requirements, and will translate these requirements to detailed technical specifications for development resources. The Senior Business Analyst  will facilitate and manage the full development life cycle of each approved project 

• Service as a coach and mentor for other Business Analysts on the Product Management Team 
• Lead and participate in multiple development projects as assigned 
• Fill in for the Product Owner during the Product Owner’s absence 
• Train, lead, and/or provide technical guidance to product, engineering, and quality assurance resources 
• Provide and support the implementation of business solutions by building relationships and partnerships with key stakeholders, recognizing and capitalizing on improvement opportunities, and adapting to competing demands, organizational changes, and new responsibilities
• Work with Products Owners and/or product leadership to gather requirements for product development and translate the requirements into Epics and User Stories for product development 
• Create supporting design documentation including but not limited to user interface mock-ups, workflows, use cases, and business logic documents 
• Assist with test case development, test case review, and or test case execution to ensure sufficient quality review for all changes 
• Service as a Subject Matter Expert (SME) for the product(s) you support and the product’s use by the business and customers 
• Assist the Product Owner with backlog refinement and prioritization 
• Support the Product Team by clarifying expected system behavior, troubleshooting issues, and providing system training as needed 
• Define and document business processes and requirements for on-going system enhancement initiatives 
• Work with the Scrum Master and/or Product Owner to ensure product initiatives are completed on time 
• Develop and maintain product artifacts throughout the lifecycle of the product
• Validate and triage reported bugs/issues escalated from Support
• Ensure all work items for the Product Team meet the Definition of Ready
• Facilitate product communication across internal stakeholders
• Develop and maintain process documentation pertaining to DCI’s Software Development Lifecycle (SDLC)
• Performs other work-related duties as assigned
• Occasional Travel Required 
• ALL DCI employees will be vigilant to support the positive compliant cybersecurity company posture by familiarizing themselves with all policies, procedures, standards, and guidelines and act accordingly.  

REQUIRED SKILLS AND QUALIFICATIONS

• 3+ years of relevant experience 
• High School Diploma or equivalent 
• Proficiency with Microsoft Excel and Word 
• Experience in HTML & SQL 
• Experience in reporting tools 
• Experience working in an agile software development environment 
• Strong project management skills

DCI is an Equal Employment Opportunity (EEO) employer. We embrace diversity in all its form. We provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

If you require reasonable accommodation for any part of the application process or hiring process, please submit your request through one of the following methods listed below:

(a) Dedicated fax 866-268-8885
(b) Dedicated email hrdept@riseservicesinc.org DISABILITY ACCOMMODATION REQUESTS ONLY
(c) US mail - 4554 E Inverness Ave Mesa, AZ 85206- Attn Human Resources
(d) Dedicated phone 1-866-242-2714 Option 1 (Employment Opportunities) DISABILITY ACCOMMODATION REQUESTS ONLY