Payroll Implementation and Vendor Solutions Manager

Description

ABOUT THE COMPANY

Acumen is one of the nation's leading fiscal agents offering a portfolio of innovative financial management services backed by superior customer service. Our passion is to help people lead independent lives through exceptional participant-directed programs. Acumen is a great place to work. Our employees make a positive difference in our client's lives by what they do. Among many benefits to working here, we offer medical, dental, and vision coverage, generous paid time off, and incentive bonuses to those who qualify.

OVERVIEW AND ESSENTIAL JOB FUNCTIONS

The Manager, Payroll Implementation and Vendor Solutions will provide day-to-day leadership of their respective operational function(s), including (but not limited to) the implementation and maintenance of operational controls and program requirements, the facilitation of operational improvements in processing, product and service quality, customer service oversight and improvements, and the management of implementation and vendor staff. The Manager will assist the Payroll Director in implementing new processes and technologies as they relate to the long-term direction of the operations team.

• Assists the Payroll Director with the development and implementation of all operations specific policies and procedures in compliance with all federal, state and local legal requirements including DOL and IRS compliance
• Oversees the development of standards for the measurement and effectiveness of all processes within their respective department
• Provides timely, accurate and complete reports on the performance of their department
• Consistently identifies opportunities for improvement and works with the Payroll Director to identify, test and implement short term and long term resolutions (including process improvement, new technology and training of team members)
• Promotes quality assurance, and ensures all necessary controls are in place within their department
• Facilitates timely corrective and preventive actions to address all quality, training and performance issues
• Creates a customer centric team, meeting or exceeding all customer service requirements. Handle escalated issues with families and states as necessary
• Responsible for hiring and ensuring adequate training for personnel within the department
• Provides leadership, supervision, coaching, feedback, development and discipline (as necessary) to their own functional team(s) that consist of 2+ direct reports and possibly several indirect reports, and acts as role model within organization
• Ensures that employees effectively perform the essential functions of their positions while meeting and/or exceeding all customer and contractual expectations and requirements
• Overall responsibility for the management of the department budget
• Delegates appropriate responsibilities to departmental staff and audits for quality feedback
• Ensures that resources are available to meet contractual responsibilities
• Openly and proactively communicates relevant business information (i.e. new business, new policies, and expectations) to direct reports through regular one-on-ones and performance management policies and procedures
• Open and proactive communicates to indirect staff (where applicable) through regular departmental meetings
• Participate in cross departmental meetings and facilitate effective cross departmental communication Represent the best interests of Acumen and the clients served when interacting with all stakeholders
• Use strategic and solutions oriented thinking to complete multiple tasks
• Ability to prioritize and meet rigid deadlines
• Able to occasionally work other than typical work hours to meet high volume demands
• Ensure proper escalation to senior management where appropriate
• Performs all other job-related duties as assigned
• ALL Acumen employees will be vigilant to support the positive compliant cybersecurity company posture by familiarizing themselves with all policies, procedures, standards, and guidelines and act

Qualifications

MINIMUM QUALIFICATIONS

• Relevant degree (i.e. Bachelors in Accounting), certifications (i.e. CPP), or equivalent work experience in payroll operations
• 3-5 years of previous management experience preferred, or well documented referrals describing leadership characteristics
• Strong verbal and written communication skills
• Excellent organizational, time management and interpersonal skills
• Excellent Customer Service skills with the ability to effectively and respectfully respond
• Detail oriented with a high degree of accuracy
• Advanced level of computer skills especially with Microsoft Word and Excel
• A high standard of integrity and sound business ethics
• Ability to work under stressful conditions which may include dealing with difficult people and handling multiple work assignments