Job Description

Job Details
Experienced
Mesa, AZ - Mesa, AZ
Full Time
Not Specified
Undisclosed
Up to 25%
Days
Information Technology

RISE, Inc. is a long established multi-state, non-profit organization that specializes in human services support for children and adults with developmental and other disabilities, children with mental health challenges, and aging adults. We pride ourselves in offering a spectrum of services that can be customized to fit each individual to help them create the lives they want to live. At RISE, we're driven by the opportunity to make an impact in the lives of those we serve by exampling our mission to create opportunities for and with people.

The Help Desk Services Specialist is responsible for daily and long term maintenance and monitoring of IT vendor contracts and assists the RISE IT Help Desk by handling all tickets associated with ISP, phone, printer and TV change orders as well as coordinating all company office moves.

ESSENTIAL JOB FUNCTIONS:

  • Interact with vendors, IT and business partners to help manage vendors, software and hardware companywide company using excellent customer relations skills that are effective and respectful
  • Work with telecommunications broker on new orders, change orders and renewals for existing ISP, Phone and TV change requests
  • Coordinate office moves from an IT services perspective including managing logistics with vendors (cabling, copier, ISP)
  • Adding and removing phones from Jive and Masergy portals along with maintaining a current up-to-date list of all active phones companywide
  • Assist Help Desk in ticket system during down times
  • Other duties as assigned
Qualifications
  • 1-3 years of experience providing technical support and working with vendors
  • Experience with negotiating and managing contract life cycles, with an emphasis on technology or IT service agreements
  • Familiarity with asset management software and/or inventory tracking systems

KeyTechnologies Knowledge:

  • Google Apps for Business (Gmail, Drive, Calendar, Sites)
  • Microsoft Office
  • ZenDesk
  • Jive
  • Masergy
  • Asset Panda
  • Windows 7, 8 and 10

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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