Implementation Specialist & Project Manager

ABOUT THE COMPANY

Direct Care Innovations (DCI) is a Software as a Service (SaaS) provider offering a state-of-the-art business management platform designed uniquely for Medicaid service providers. Our software gives providers the power of their data through automation to reduce overtime, increase utilization, and control their budget. This allows us to achieve our mission of providers being able to put money back in the hands of direct care workers. Among many benefits to working here, we offer medical, dental, and vision coverage, generous paid time off, and incentive bonuses to those who qualify. All of this makes DCI a great and fulfilling place to work.

OVERVIEW AND ESSENTIAL JOB FUNCTIONS

The Implementation Specialist/Project Manager is responsible for the implementation and project management of all DCI products. This will include the discovery, assessment, gap analysis, configuration and testing of software. In addition, they will also be required to assist in some sales and support of software.

• Responsible for leading all aspects of software implementation including discovery, assessment, gap analysis, configuration and testing
• Ability to manage projects successfully
• Configure the system based on the customer requirements
• Data conversion and loading into the new system for implementation
• Perform application support by monitoring and responding to support tickets
• Act as a technical resource during sales presentations
• Perform application testing as required
• Travel up to 30%
• ALL DCI employees will be vigilant to support the positive compliant cybersecurity company posture by familiarizing themselves with all policies, procedures, standards, and guidelines and act accordingly.

REQUIRED SKILLS AND QUALIFICATIONS

MINIMUM QUALIFICATIONS

• 3 - 5 years of software support and implementation experience
• 3 - 5 years experience in project management
• Bachelors of Science preferred or equivalent experience
• Ability to communicate effectively and coordinate multiple duties simultaneously

DCI is an Equal Employment Opportunity (EEO) employer. We embrace diversity in all its form. We provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

If you require reasonable accommodation for any part of the application process or hiring process, please submit your request through one of the following methods listed below:

(a) Dedicated fax 866-268-8885
(b) Dedicated email hrdept@riseservicesinc.org DISABILITY ACCOMMODATION REQUESTS ONLY
(c) US mail - 4554 E Inverness Ave Mesa, AZ 85206- Attn Human Resources
(d) Dedicated phone 1-866-242-2714 Option 1 (Employment Opportunities) DISABILITY ACCOMMODATION REQUESTS ONLY