Job Description

Job Details
Mountain Home, ID - Mountain Home, ID
Full Time
High School
$15.00 - $15.00 Hourly
Health Care


Community Partnerships of Idaho (CPI) has been providing health and human services for over 25 years in Idaho and is an industry leader committed to advocating for those we serve and our communities. We pride ourselves in delivering high quality services and the training and development of our staff.

In January 2020, CPI was acquired by a like-minded, non-profit, called RISE, Inc. RISE is an innovative human services network originally established in 1987 for the purpose of moving individuals living in institutions into family settings. Combined, CPI and RISE are working together to Create Opportunities for and with People in the states and communities they serve.


The Office Manager position is responsible for a variety of tasks including, intake and referral calls, insurance verification and eligibility/authorizations, scheduling services (including coordinating substitute providers or canceling/rescheduling services appropriately), data entry, filing, answering multi-line phone systems, ordering supplies, and other various administrative duties.


  • High School Diploma/GED, required
    • Bachelor’s Degree, preferred
  • Bilingual in English and Spanish, preferred
  • 3 years Administrative or Office Manager experience, preferred
  • Proven administrative, organizational, and time management skills
  • Demonstrated ability to provide excellent customer service and communicate effectively with staff, clients and families members
  • Knowledge and experience in supporting TeleHealth services
  • Experience with electronic health records and managing health record inquiries
  • Experience with Microsoft Office and Google platforms


  • Scheduling therapy sessions, including coordinating substitutions and cancelations
  • Coordinate intake calls for medication management and clinical services, while collaborating with billing department to ensure eligibility
  • Checking in clients for services
  • Make daily appointment reminder calls
  • Maintain provider schedules
  • Answer and return phone/reminder calls, emails and voicemails promptly (at minimum daily)
  • Filing and various other office and clerical duties
  • Maintain room and facility organization
  • When needed, perform HR New Employee Orientations
  • Collect client vitals and transcribing information into client’s electronic medical record
  • Complete claims and billing tasks, as assigned by leadership
  • Attend meetings with leadership, as requested
  • Maintain professional boundaries and a good rapport with participants and colleagues
  • Ensure security, integrity and confidentiality of data
  • Implement procedural and policy changes to improve operational efficiency


  • Medical/dental/vision
  • 401(k)
  • Paid time off/holiday
  • Short/Long Term Disability
  • Life Insurance
  • FLEX and Dependent Care Savings 
  • Life & Leadership Coaching
  • Mileage Reimbursement 

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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