Job Description

Job Details
Boise, ID - Boise, ID
Full Time
High School
$13.00 - $15.00 Hourly
Limited or Occasional
Admin - Clerical


Community Partnerships of Idaho (CPI) has been providing health and human services for over 25 years in Idaho and is an industry leader committed to advocating for those we serve and our communities. We pride ourselves in delivering high quality services and the training and development of our staff.

In January 2020, CPI was acquired by a like-minded, non-profit, called RISE, Inc. RISE is an innovative human services network originally established in 1987 for the purpose of moving individuals living in institutions into family settings. Combined, CPI and RISE are working together to Create Opportunities for and with People in the states and communities they serve.


The Office Manager position is responsible for a variety of tasks including, intake and referral calls, insurance verification and eligibility/authorizations, scheduling services (including coordinating substitute providers or canceling/rescheduling services appropriately), data entry, filing, answering multi-line phone systems, ordering supplies, and other various administrative duties.


  • High School Diploma/GED, required
  • Bilingual in English and Spanish, preferred
  • Bachelor’s Degree, preferred
  • 3 years Administrative or Office Manager experience, preferred
  • Proven administrative, organizational, and time management skills
  • Demonstrated ability to provide excellent customer service and communicate effectively with staff, clients and families members
  • Experience with electronic health records and managing health record inquiries
  • Experience with Microsoft Office and Google platforms


  • Phone screening new intakes and ensuring intake screening/documents are completed with families requesting services
  • Verifying client insurance coverage and benefits eligibility
  • Ensure providers are credentialed properly, in collaboration with the billing department
  • Request initial authorization and ongoing authorization in collaboration with the BCBA
  • Make appointment reminder calls to families, as needed
  • Maintain provider schedules
  • Answer and return phone/reminder calls, emails and voicemails promptly (at minimum daily)
  • Request documentation required for the client file
  • Maintain EHR organization/third party records
  • When needed, perform HR New Employee Orientations, and complete reference checking
  • Complete claims and billing tasks, as assigned by leadership
  • Attend meetings with leadership, as requested
  • Maintain professional boundaries and a good rapport with participants and colleagues
  • Ensure security, integrity and confidentiality of data
  • Suggest and help to implement procedural and policy changes to improve operational efficiency


  • Medical/dental/vision
  • 401(k)
  • Paid time off/holiday
  • Short- and Long-Term Disability
  • Life Insurance
  • FLEX and Dependent Care Savings 
  • Life & Leadership Coaching
  • Mileage Reimbursement 

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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