Director HCBS

RISE is an innovative human services network originally established in 1987 for the purpose of moving individuals living in institutions into family settings. Since that time, services have grown to support children, adults, and families with a variety of needs across multiple states that include residential settings, day programs, employment assistance, managed care, and home and community based services. Since inception, our purpose and mission has remained constant. We create opportunities for and with the people we serve, their families, and for the men and women who work in the direct care profession.

Our mission is to create opportunities for and with people. This encompasses not only individuals and families for whom we provide services and supports to, but also employees and stakeholders. We believe in the individuals, families and employees who are part of our organization and that opportunities can and should be created through all of our actions.

The Director for HCBS/MC is responsible for the management and direction of the Home and Community Based Services and Managed Care programs through the implementation of the RISE mission, vision and values and in compliance with all regulations and policies.

Essential Job Functions:

• Provide management and support in a manner that meets and exceeds the expectations of RISE customers
• Responsible to recruit, hire, coach, train, and discipline direct support professionals
• Assures that supports meet expectations of all policies and procedures
• Maintain necessary records, logs, and other documentation as required by the planning teams, RISE, and the state
• Attend all meetings and other mandatory training as required
• Schedule and conduct regular staff meetings
• Complete payroll summaries for employees accurately and within designated time frames ensuring compliance with DOL regulations
• Demonstrate competency in financial and budgetary issues
• Demonstrate respect and promote choice for those whom we support; daily activities shall be based on the person’s choice and plan’s outcomes
• Promote the rights of people receiving support and contribute to an environment that is free of abuse, neglect and/or exploitation
• Establish partnerships with RISE customers, i.e. supervisor, staff, each respective family/guardian and funding agencies
• In conjunction with planning teams and families, assist clients in identifying their plan outcomes
• Support people in achieving outcomes identified in the person’s plan and responsible in maintaining required documentation and any other prescribed or related task
• Evaluate the effectiveness of each person’s plan on a monthly basis. If the plan does not meet the person’s needs, will coordinate a team meeting to re-evaluate the plan and develop a solution
• Ensure timely completion and submission of quarterly summaries for each individual to
• RISE QA, families, and interdisciplinary support teams by the 10th business day of each quarter across all required service lines
• Quickly and effectively respond to emergency situations

• Must have a bachelor’s degree in the field of developmental disabilities, mental health, and/or other related fields or equivalent and two (2) years of supervisory experience in the field; or four (4) years in the field experience and two (2) years supervisory experience
• Experience needed in In-Home Support
• A proven track record of leading and building human services in an ID/DD Intellectually Disabled and/or Developmentally Disabled environment.
• Strong computer and systems skills
• Must have verbal and written communication skills adequate to the specific job
• Language ability (other than English) may be required to meet specific needs of the
• program(s)
• Ability to work flexible hours
• Must be a minimum of twenty-one years of age and meet requirements as specified by RISE Insurance Agency
• Must be able to complete a successful background check, driving record check and obtain a Level One Fingerprint Clearance Card

Licensing

• Submit all Incident Reports (IR’s) to the Program Administrator, Sr. Program Administrator or Executive Director for review within one working day of the incident occurrence
• Maintain knowledge of HCBS requirements and ensure ongoing readiness by preparing for and completing Annual Programmatic Monitoring for HCBS programs

Communication

• Communicate effectively in individual or group situations including demonstrating listening skills
• Ability to communicate with multiple customers including the people receiving support, professional parents, advisors, natural parents, state personnel and others
• Establish effective/frequent communication with each relevant case manager in the district/region. This should occur at least once a month or more frequently as needed
• Visit each program and interact with people placed in each program at least once per month
• An effective advocate for people receiving support
• Ability to communicate effectively in writing using accurate grammatical form and able to read and interpret written information
• Ability to write all necessary materials and communications relevant to the position and interpret policies, procedures and other required written material

Management Skills

• Coach, train, and mentor employees, providing positive leadership and team building based on respect, cooperation, and competency; and which embraces the RISE mission, vision, and values
• Take personal responsibility for actions; this is demonstrated through owning problems, problem solving, and not projecting problems or failures to others or the "system" if not warranted; demonstrate excellence in work standards, is tenacious in completing tasks
• Demonstrate strong problem solving and decision-making skills, including the ability to manage crisis situations and mediate effective resolutions between parties involved
• Work well with other team members by demonstrating ability to cooperate with others in the group using friendly, cooperative relations in accomplishing mutual goals and preparing assignments on time
• Completes all other job assignments as required

Physical and Mental Requirements

• Ability to greet the public, use the telephone and effectively communicate with multiple customers including the people RISE support guardians, parents, the state, staff, and
• others
• Ability to physically assist people as needed, which may include lifting
• Required to have a cell phone
• Occasional travel to attend meetings/training
• Ability to exercise restraint/self-control in potentially volatile situations, including being confronted verbally and/or physically in a threatening or aggressive manner by people receiving support. May include the ability to deal with and redirect aggressive behavior that may require approved restraint.
• Ability to work under stressful conditions that may include dealing with difficult people and handling multiple work assignments

RISE offers competitive salary and excellent benefits that include medical, dental, vision, STD, LTD, FSA, and a 403(b) that includes an employer contribution.

If you require reasonable accommodation for any part of the application process or hiring process, please submit your request through one of the following methods listed below:

(a) Dedicated fax 866-268-8885
(b) Dedicated email hrdept@riseservicesinc.org DISABILITY ACCOMMODATION REQUESTS ONLY
(c) US mail - 4554 E Inverness Ave Mesa, AZ 85206- Attn Human Resources
(d) Dedicated phone – 1-866-242-2714 Option 1 (Employment Opportunities) DISABILITY ACCOMMODATION REQUESTS ONLY

RISE is an Equal Employment Opportunity (EEO) employer. We embrace diversity in all its form. We provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.