Job Description

Job Details
Management
Acumen Mesa, AZ - Mesa, AZ
Full Time
4 Year Degree
Management

ABOUT THE COMPANY 

 

Acumen, LLC. is one of the nation's leading fiscal agents offering a portfolio of innovative financial management services backed by superior customer service. Our passion is to help people lead independent lives through exceptional participant-directed programs. Acumen is a great place to work. Our employees make a positive difference in our client’s lives by what they do. Among many benefits to working here, we offer medical, dental and vision coverage, generous paid time off, and incentive bonuses to those who qualify.

 

OVERVIEW AND ESSENTIAL JOB FUNCTIONS

 

The Account Manager will be responsible for data conversion and system set-up for implementation projects with both internal and external customers. This individual will be experienced in all aspects of software implementation and project management. The Account Manager will support RISE with DCI system.

 

  • Roll-out DCI’s new releases.

  • Research new ways for RISE to use DCI’s functionality across the board

  • Develop strong, trusting relationships with internal teams and clients

  • Develop a knowledge of client’s product details and nuances

  • Issue and update status reports as needed

  • Ensure estimates are created and approved prior to incurring costs

  • Manage the project schedules to ensure completion on time.

  • Works collaboratively with internal teams to ensure projects are on task, schedule, and budgets

  • Create data maps and transaction workflow documents required for customer data conversion

  • Use various tools (including Google business management tools and Excel) to receive, scrub, convert, and test customer data

  • Review conversion results with the customer to refine and confirm requirements

  • Load customer data into staging, testing, and production environments

  • Collaborate with the customer and DCI team members to resolve issues

  • Become an expert on DCI (Direct Care Innovations) software 

  • Assist the project manager is all aspects of customer implementations, including requirements gathering, system-setup, user training, readiness reviews, and go-live support

  • Travel based on company need is a requirement. Travel up to 25% of the time during certain periods may be necessary 

  • Performs other related duties as requested.

  • ALL Acumen employees will be vigilant to support the positive compliant cybersecurity company posture by familiarizing
    themselves with all policies, procedures, standards, and guidelines and act accordingly.

Qualifications

MINIMUM QUALIFICATIONS

 

  • 3 - 5 years’ experience in software and IT related implementations 
  • 3 -- 5 years’ experience in project management 
  • Bachelor’s Degree in business or technology related field 
  • Experience working with users defining current processes and mapping those to available solutions 
  • Ability to analyze and solve problems as well as document solutions 
  • Ability to communicate effectively, coordinate multiple duties simultaneously

 

PREFERRED QUALIFICATIONS 

 

  • Project management and associated tools

  • Implementation planning and execution 

  • Workflow and process modeling 

  • Data analysis and conversion

  • Have excellent oral and written communication skills

  • Must be proficient in Excel

  • Proficient in Word and PowerPoint

  • Ability to work under pressure, meet deadlines across multiple projects and display strong organizational skills

  • Ability to transfer knowledge from project-to-project

  • Well organized

  • Shows initiative and desire to learn

  • Handles assigned work requests in efficient, timely manner

  • Use sound and logical judgment

  • Displays strong problem-solving skills

 

Acumen is an Equal Employment Opportunity (EEO) employer. We embrace diversity in all its form. We provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. 

 

If you require reasonable accommodation for any part of the application process or hiring process, please submit your request through one of the following methods listed below:

(a) Dedicated fax 866-268-8885
(b) Dedicated email hrdept@riseservicesinc.org DISABILITY ACCOMMODATION REQUESTS ONLY
(c) US mail - 4554 E Inverness Ave Mesa, AZ 85206- Attn Human Resources
(d) Dedicated phone - 1-866-242-2714 Option 1 (Employment Opportunities) DISABILITY ACCOMMODATION REQUESTS ONLY

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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