AR Team Lead

Description

ABOUT THE COMPANY

Acumen, LLC. is one of the nation's leading fiscal agents offering a portfolio of innovative financial management services backed by superior customer service. Our passion is to help people lead independent lives through exceptional participant-directed programs. Acumen is a great place to work. Our employees make a positive difference in our clients lives by what they do. Among many benefits to working here, we offer medical, dental and vision coverage, generous paid time off, and incentive bonuses to those who qualify.

OVERVIEW AND ESSENTIAL JOB FUNCTIONS

The Accounts Receivable Team Lead is responsible for overseeing high volume, multi-contract receivables and collections within the fiscal agent operations department. They ensure timely and accurate processing of all AR billing while adhering to various contractual requirements and funding source regulations. The Team Lead will play a key role in managing day-to-day operations, driving process improvements, and supporting a team of specialists to meet performance goals for Acumen, Inc. as well as agencies that contract with Acumen, Inc.

• Organize and supervise the processing of multi-state receivables and collections related to medical and Medicare billings
• Assist the AR team in developing proactive processes for effective and efficient resolution
• Promote a high level of customer service/satisfaction (both internally and externally)
• Assist in identifying key performance indicators for AR and ensure accurate tracking of these indicators.
• Facilitate communication and training in the AR department
• Ensure the team’s accurate processing of data by providing billing guidelines with documentation and training
• Train, mentor, and provide guidance to accounts receivable team members, ensuring alignment with company policies and best practices
• Openly communicate expectations, monitor and evaluate individual and team performance, provide feedback and/or disciplinary action
• Provide team members performance evaluations
• Attend and participate in financial operation staff meetings and/or other company meetings as requested
• Maintain customer and personnel confidentiality
• Train, mentor, and provide guidance to AR specialists, ensuring alignment with policies and best practices

• ALL Acumen employees will be vigilant to support the positive compliant cybersecurity company posture by familiarizing themselves with all policies, procedures, standards, and guidelines and act accordingly.

Qualifications

MINIMUM QUALIFICATIONS

• High school diploma or equivalent (a degree in accounting or related field preferred; equivalent work experience may be considered)
• At least 3 years experience in billing and collections, preferably in a high-volume, multi-contract environment
• Ability to logically and efficiently analyze issues and address multiple priorities in a professional manner
• Experience developing policies and procedures for accounts receivable operations
• High standard of integrity
• Demonstrate excellent organizational skills, attention to detail, time management, task oriented, good interpersonal skills, patience and perseverance
• Excellent knowledge of Microsoft Excel and Word as well as E-mail experience. Solomon, HIPAA and Medicaid experience is a plus

Acumen is an Equal Employment Opportunity (EEO) employer. We embrace diversity in all its form. We provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

If you require reasonable accommodation for any part of the application process or hiring process, please submit your request through one of the following methods listed below:

(a) Dedicated fax 866-268-8885
(b) Dedicated email hrdept@riseservicesinc.org DISABILITY ACCOMMODATION REQUESTS ONLY
(c) US mail - 4554 E Inverness Ave Mesa, AZ 85206- Attn Human Resources
(d) Dedicated phone 1-866-242-2714 Option 1 (Employment Opportunities) DISABILITY ACCOMMODATION REQUESTS ONLY